Customer Service is Very Important to Us.
This is what our customers are saying:
“Dear Andre’, I again wish to thank you for your courteous and efficient service…I was driving my in-laws’ Toyota when it was damaged. They are very exacting and thoroughly inspected the car when it was returned. They were not only completely satisfied with the repairs, but impressed that the automobile was delivered shining from the grill to the rear bumper. They remarked that their Toyota did not look any better the day it was purchased from Wilbraham Toyota. These are two people that I wish to keep happy and you didn’t disappoint me. My Dodge Durango was recently damaged and there was only one person I considered when my insurance adjuster asked where I wanted my auto repaired. Be assured that you have a satisfied and loyal customer (hopefully not too often!). Again, I thank you and your staff for ensuring that the aftermath of my automobile accident was as pleasant and worry free as possible. Be assured that I look forward to recommending friends and family to you as the opportunity arises.” – AJB
“Andre’, I do a lot of driving onto jobsites and in congested areas. You name it and I’ve driven there. While I try to keep it clean, the inevitable coffee-spills, discarded Cheerios from my four year old and mud and dirt build up makes for a grimy vehicle. When I brought this tired out Jeep Cherokee into Western Mass Collision for a detail cleaning, I wondered how clean can they really get it. Sparkingly clean is the answer! My jeep is as clean as the day I bought it, probably cleaner and I find my mood significantly cheerier because of it. I actually enjoy driving it. What’s more, I can say the same for my wife too – now I’ve brought both of our cars to your shop for thorough cleaning. Andre’ & Staff – Thank you for the fantastic detail job.” – GK
“Dear Andre’ & Nancy, I just wanted to let you know how much I appreciated all that you have done for my car and me. I know it is in good hands whenever I bring it into you, not that I want to make a habit out of it. Your expertise has always made the car look better than it did before and you go the extra mile by making the inside look just as nice as the outside. I appreciate your service. I will recommend you to all my friends. Thank you again on your craftsmanship. It is something that you should be proud of.” – LN
“Dear Andre’, What a pleasure to do business with you! The repair on my car is like new and i so appreciated it being returned to me vacuumed and dusted – a nice touch. Other businesses could learn a lot from you. Thanks also to your sister for the rides!” – PL